When you’re speaking to someone face to face, it’s easy to understand what they’re saying. After all, we don’t only speak with our mouths; we actually communicate using our bodies too. When face to face, you can read someone’s hand gestures, body language, tone of voice and facial expressions. All of this makes it very easy to understand what the person is saying.

Online it’s a whole different story. When you’re communicating with someone via email, forums or even webcasts it’s not always so easy.  You don’t have the ability to gather visual feedback in the same way.

However, by following a few simple rules you can make your digital communication a whole lot easier.

#1 - Write clearly. It’s often difficult to write down what is actually quite easy to say. But writing in a long-winded way can be confusing to the reader. Instead, think about what you mean to say and write in short, clear...